We are seeking to hire a Client Experience Coordinator to join our team in Irving, TX!

If you or someone you know is interested in the position, please contact us via email: Pashonda Manning, pashonda.manning@halftime.org

 

Role Summary:

The Client Experience Coordinator position will be responsible for directly assisting the Client Experience Team in executing departmental initiatives, including but not limited to, event planning and management, client and prospect support, database management, client engagement, admissions team projects and client administration.

Responsibilities:

  • Assist with coordination of logistics for events including resort/hotel accommodations, facilities rental, menu selections and excursions, as a part of ensuring a world-class experience for Halftime Institute clients.
  • Assist as liaison for event vendors, contractors, internal stakeholders and managing to budget.
  • Coordinate communication among all relevant parties for planning and execution of events (i.e. planning/debrief calls with appropriate staff/coaches, keeping staff aware of events and involvement, etc.)
  • This position may require some travel; up to 20 days annually, usually 2-4 days per trip. Most travel will be to resort properties where Halftime events are held, and the Client Experience Coordinator will be responsible for working alongside Halftime staff and event facilitators to ensure a flawlessly executed event.
  • Provide comprehensive and timely reports to Manager.
  • Manage and submit expenses.
  • Database administration and management.
  • Responds promptly and positively to client/prospect needs and stakeholder requests, with a high focus on long-term relationship management
  • Effectively communicate in written, verbal and personal interactions with all internal and external constituencies.
  • Manage program calendars.
  • Assist Vice President-level management personnel on a daily basis to deliver the needed contributions in each assigned project.
  • Assist with client communication throughout registration process and program enrollment, including emails, calendar invitations, phone calls, etc.
  • Assist with client support services on an ongoing basis.
  • Collaborate with the Marketing and Administration Team to continually improve events as a piece of the Halftime Institute’s ministry and service delivery.
  • Flag time-sensitive requests and issues to teammates
  • Provide event coordination support to all parts of the organization.

Key Competencies

  • Highly organized with fanatical attention to detail
  • Passionate about creating an exceptional experience for clients, partners and teammates and you take actions daily to make that a reality
  • Strong project management skills, bent on execution
  • Creative and adaptable
  • Experience and comfort interacting with executive level professionals
  • Excellent written and verbal communication skills
  • Relationship building skills
  • Takes initiative, self-sufficient, and can execute with minor direction
  • Professional judgment and discretion
  • Ability to work well within a small team environment
  • Strong desire to serve others
  • Desire to work in a faith-based ministry with clientele who are serving across various business sectors

Qualifications

  • Bachelor’s  Degree or Equivalent Experience
  • 1+ years professional experience in an office and/or volunteer setting
  • Technical skills including but not limited to MS Office (especially Excel and Word), video/voice conference software (Zoom and/or Skype preferred), basic audio-visual proficiency for running presentations
  • Knowledge/experience in OR willingness to learn various software systems to support the team, including but not limited to: Salesforce, LinkedIn, Alchemer, Gallup, HelloSign, SharePoint, Zoom.

 

If you or someone you know is interested in the position, please contact us via email: Pashonda Manning, pashonda.manning@halftime.org

 

For more information about Halftime – our vision, mission, values, and team – click here.